How do I perform a factory reset on Sony's Android TV? (2024)

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

WARNING: AFactory data resetdeletes all customisedsettings, including channels, account information (such as a Googleaccount), system and applications data, downloaded apps, wired and wirelessnetwork settingsand parental lock settings.

Important to know before you start a factory reset

• The steps in this articleapplyto Sony Android TVs. For non-Android TVs, refer to the following article:
  • How to reset your BRAVIA non-Android TV to its original factory settings
  • TIP:How to tell the difference between an Android and non-Android TV
• Try performing a(soft) power resetbefore performing a factory reset. A power reset does not usually reset customised settings to factory settings.

Isyour TV unresponsive / stuck in a continuous reboot loop?

IMPORTANT: If yourTV isunresponsive or reboots continuouslyand youcan't perform a (soft) power reset or a factory reset, refer to the article:
Perform a Forced Factory Reset on Android TV (manually using the three buttons on the side of the TV)

How to sync your apps to recover application data after a factory reset

You can sync your Apps with your Google account to recover some of the application's data after youperform a factory reset. Follow the steps below depending on your TV menu.

Android™ 9

Press HOME→ Settings→ Device Preferencesor Accounts & Sign in→ Google→ Choose synced apps→ select items to sync→ Sync now.

Android 7.0,Android 8.0

PressHOME→Settings→Google→Choose synced appsinSync→ select items to sync→Sync now.

Android6.0

PressHOME→Settings→Personal→Google→Choose synced appsinSync→ select items to sync →Sync now.

How to perform a factory reset on your TV

Keep the following points in mind:

• The factory reset may take a few minutes. Please wait until you are informed that the process has been completed.
• You need to enter a PIN code (if one was set on your TV) when you select theErase everythingoption.
• After the Factory Reset process completes successfully, your TV proceeds into the Initial Setup wizard. You will need to agree to the Google Terms of Service and Google Privacy Policy.
• The Touchpad pairing sequence will have to be activated again after a factory reset.

What is the current status of your TV?

Select the status of your TV from the two options below to navigate to the appropriate section:

1. The Home screen can be displayed
2. The Home screen cannot be displayed (the HOME button on the remote control does not work)

If the Home screen can be displayed

NOTES:

• ForX74xxH_X75xxH Series: Skip step 5 and 6.
• The display screen may differ depending on the model or OS version.

1. Turn the TV on.
2. On the supplied remote control, press theHOMEbutton.
3. SelectSettings.
4. The next steps will depend on your TV menu options:
   • Select Device Preferences→Reset.
   • SelectDevice Preferences→About→Reset.
   • Select Storage & Reset.
5. SelectFactory data reset, as shown in the image below.

6. SelectErase Everything.

• If you're asked to provide a password, enter the password for the Parental lock (Broadcast).

7. SelectYes.

If the Home screen cannot be displayed (the HOME button on the remote control does not work)

Steps for the X74xxH_X75xxH Series

If there is aresponse when you press theACTIONbutton on the remote control, follow the procedure below:

1. Press theACTIONbutton on the remote control.
2. SelectSettings.
3. SelectDevice Preferences.
4. The next steps will depend on your TV menu options:
   • SelectReset.
   • SelectAbout→Reset.

Steps for TVs other than the X74xxH_H75xxH Series

If there is a response when you press the HELP button on the remote control, follow the procedure below.
NOTE:The display screen may differ depending on the model or OS version.

1. Turn the TV on.
2. On the supplied remote control, press theHELPbutton.
3. UnderHow to use your TV, selectHelp Guide.
4. SelectSettings, as shown in the image below.
   
5. SelectConfiguring the TV.
6. SelectTV.
7. SelectSettings, as shown in the image below.
   
8. The next steps depend on your TV.Follow the steps according to your TV menu options:
   • SelectDevice Preferences→Reset.
   • Select Storage & reset.
9. SelectFactory data reset.
10. SelectErase Everything.

• If asked to provide a password, enter the password for the Parental lock (Broadcast).

11. SelectYes.